When will my order be shipped?
We try to ship out orders within 3 working days.
Note: Due to holidays all orders that are placed after the 26th of January will be shipped out on the 7th of February.
When will my order arrive?
There is no fixed indication for the delivery time and this also varies by country.
As soon as we start packing your order you will receive a message with Track & trace code. Upon receipt of this message, your package will be offered to our shipping partner within 48 hours.
Within the Netherlands you can expect your package te be delivered within 1 week. Within the EU, delivery takes on average 1 to 3 weeks. Outside the EU this varies greatly. After arrival in the country of destination the package must first go through customs. We have to wait for your parcel to be cleared before it can be given to the local delivery service.
If your order is taking a long time to arrive, please contact us at [email protected]. We will then contact our shipping partner to find out where your package is.
How much will the shipping costs be?
Shipping costs are calculated based on the products you order and on where you live. You can find out the shipping costs before you order:
- Add everything you want to order to your shopping cart
- Click on the shopping cart / view cart
- Click ‘calculate shipping’
- Enter your country to calculate the shipping costs.
Will you get yarn and crochet tools back in stock?
No, I’m focusing on quilting and designing. Therefore I decided to stop selling yarn and tools. The digital crochet patterns will stay available, you can find these in my Etsy store.
My tools and setup
Which sewing machine do you use?
I make all my projects on a Bernina 770QE. Love it so much! Of course I would say that because I’m a Bernina ambassador. But then again I only became a Bernina ambassador because I fell in love with this machine.
Do you use high or low shank rulers and which do I need for my machine?
With my Bernina 770QE I use a #72 ruler foot and high shank rulers.
If you have a Bernina sewing machine and use a #72 or #72s ruler foot you can also use high shank rulers.
If you have a different machine you can check out this video I made and find out how you can check if you need a high shank or low shank ruler foot and quilting rulers.
QAL (Quilt Along)
Can you resend an email about the QAL 2020?
If you’re looking for an email that was send out about the QAL 2020, you can check the Sugaridoo QAL page. There all the links to the emails and patterns are listed.
Where can I find the patterns for the QAL 2020?
All the written instructions for the patterns are posted on the Bernina blog. The video instructions are on the Sugaridoo YouTube channel. The links to the blog posts and videos are listed on the Sugaridoo QAL page.
Is there a printable PDF available for the QAL 2020 patterns?
We chose to publish all the quilt along patterns for free on the Bernina blog. There is no downloadable PDF available. (If you want to print the blog post, just select everything you want to print, right mouse click and click print.)